Returns and Refunds

1. Right of Withdrawal

When purchasing remotely (via our online store), you have the right to withdraw from the contract within 14 days without providing any reason.

The withdrawal period begins the day you:

  • Gain actual possession of the goods,
  • Gain actual possession of the last item in a multiple-item order,
  • Gain actual possession of the last shipment or item, if the delivery consists of multiple shipments,
  • Gain actual possession of the first item if the goods are delivered in regular intervals over a period of time.

You do not have the right to withdraw from the contract for the following types of goods:

  • Goods or services whose price depends on fluctuations in the financial markets that are beyond our control, and which may occur during the withdrawal period.
  • Customized or personalized goods made to your specifications.
  • Perishable goods or those with a short shelf life.
  • Goods that are inseparably mixed with other items due to their nature.
  • Digital content not supplied on a tangible medium, once the service has begun with your explicit consent and acknowledgment that the right to withdraw is lost.
  • Batteries, accumulators, and components if the safety seal has been broken or the original packaging is removed.
  • Partly or fully assembled models by the consumer.
  • Disposable products, spare parts, or replacement parts.

You may submit the withdrawal notice in writing, stating clearly that you wish to withdraw from the contract. You can notify us via:

  • Written form sent to our company address,
  • Email to info[afna]bananaway.si, where we will confirm receipt of the withdrawal notice,
  • Mark the back of the invoice with your return request and send it back with the product to our address.

The withdrawal is considered timely if sent within the withdrawal period. The burden of proof for exercising the right of withdrawal lies with the consumer.

2. Returning Products

If you’ve received the goods and wish to withdraw from the contract, you must return the items within 14 days from the notification of withdrawal. Please send the returned goods to the following address:

Eurora d.o.o., P.E. Bananaway Shop
Podmilščakova 46,
1000 Ljubljana,
Slovenia

The products must be returned undamaged, in the original, undamaged packaging, and in the same quantity. Damaged goods, products with modified quantities, or products in non-original or damaged packaging cannot be returned. Please send the return as a parcel, not as a letter. Along with the product, include a copy of the invoice, and if possible, fill out the Return Form.

Note: You are responsible for the return shipping costs. Additional costs incurred for delivery (such as expedited shipping) are non-refundable.

3. Refunds

If you have already paid for the goods and wish to withdraw from the contract, we will refund all payments made for the order within 14 days of receiving the withdrawal notice.

Please note that we will hold the refund until we receive the returned goods or proof of return. Refunds will be processed via the same payment method used for the original purchase, unless otherwise agreed.

The fastest and easiest way to receive a refund is directly to your bank account (IBAN). If you choose this option, please provide your account details or include them on the return form.

If the product is defective or not as expected, please contact our customer service at +386 70 285 228 for assistance. This will help avoid potential misuse of the product and any related damage to the product or other items.

Important: We cannot accept returns for items damaged due to improper or incorrect use. If a claim is rejected, and you still wish to have the item returned, you will be charged the return shipping costs.