Shipping & Delivery Information from Bananaway shop

We ensure fast and reliable delivery of your orders through Pošta Slovenije, GLS, or DHL, depending on the weight and destination of your package.

Delivery Process

  • Orders are processed and shipped as quickly as possible, depending on product availability.
  • Your package will be delivered to the address provided during checkout.
  • For a smooth delivery experience, we recommend providing a shipping address where you are available during the daytime and a mobile phone number, so the courier can contact you if necessary.

Shipping Methods

We guarantee prompt delivery (for all locations outside Slovenia within 3-7 business days) of all ordered items that are in stock.All items that are marked with a shopping cart during the process of your online purchase are at the moment in stock at our store.

An exception may occur, if there are several orders of the last existing items.  In this case, the priority in delivery has the first order received. Of course we will do our best to deliver all other orders as well.

Delivery to Croatia will be made in 2 business days max (except islands – 3 business days) of all ordered items that are in stock.

In case you wish to purchase a related product but cannot locate it in our shop, please contact us via email or phone.

Shipping is not available on Saturdays, Sundays and on holidays. In case you have any special requests you are kindly asked to note them down in the section ‘’comments’’ located at the bottom of the order.

Delivery is done to the address you have stated with your registration or order. In case you are not at home at the delivery time, the deliverer will arrange with you another time of delivery without extra cost. In case we run out of stock, we will let you know immediately and suggest other similar products or will let you know of the possible delivery time for the ordered items. It is also possible to collect the ordered products personally in our shop.

The cost of delivery for orders under 100 EUR is 10 EUR, and for orders higher than 100 EUR delivery is FREE. These prices are given for worldwide orders.

Missed Delivery? No Problem!

If the courier is unable to deliver your package, they will leave a delivery notice with a tracking number and contact details. You can:

  • Rearrange the delivery to your address.
  • Request delivery to a different address where you will be available.
  • For GLS delivery inquiries, you can contact GLS Slovenia at +386 1 500 11 90 or email info@gls-slovenia.com.

For any additional questions, feel free to contact us – we’re happy to help!