Terms of service
These Terms and Conditions govern the operation of the online store, the rights and obligations of users, and the business relationship between the provider and the customer.
1. Provider
EURORA d.o.o.
Podmilščakova 46, 1000 Ljubljana
Company Registration Number: 3552411000
VAT ID: SI70768668
Email: info@bananaway.si
The company is registered with the District Court of Ljubljana.
2. User
A user of the online store is any natural or legal person who visits the bananaway.si website, uses its services, or makes a purchase through it.
By confirming an order, the user confirms that they have read, understood, and accepted these Terms and Conditions.
3. General
The Bananaway online store enables the purchase of products remotely via the internet in accordance with the applicable legislation of the Republic of Slovenia.
These Terms and Conditions are drafted in accordance with:
• the Consumer Protection Act (ZVPot-1),
• the Electronic Commerce Market Act (ZEPT),
• the General Data Protection Regulation (GDPR),
• and other applicable regulations.
The provider reserves the right to amend these Terms and Conditions without prior notice. The version in force at the time the order is placed shall apply.
4. Availability of Information (ZVPot-1, Article 22)
The provider undertakes to ensure that the user is always provided with the following information:
• company identity,
• contact details,
• essential characteristics of the goods,
• final price including all taxes and costs,
• payment and delivery methods,
• validity period of the offer,
• conditions and deadlines for withdrawal from the contract,
• complaint and dispute resolution procedures.
5. Prices
All prices are stated in euros (EUR) and include value-added tax (VAT).
Prices are valid at the time the order is placed and may change without prior notice.
Prices do not include shipping costs unless expressly stated otherwise.
In the event of an obvious pricing error, the provider reserves the right to cancel the order.
6. Orders and Conclusion of the Contract
The online store is available 24 hours a day, every day of the year.
The customer selects the desired products, adds them to the shopping cart, and submits the order.
Before submitting the order, the customer has the opportunity to review, modify, or remove selected items.
After the order is submitted, the customer receives an automatic order confirmation by email.
The purchase contract between the provider and the customer is concluded at the moment the provider confirms the order by email.
7. Payment Methods
The following payment methods are available in the Bananaway online store:
• payment by credit card (Visa, Mastercard),
• payment by bank transfer (pro forma invoice),
• cash on delivery,
• Shop Pay / Apple Pay / Google Pay (via Shopify Payments).
The provider reserves the right to verify orders and may, in certain cases, request additional customer confirmation.
8. Delivery
The provider delivers products throughout Slovenia via contracted delivery services (GLS, DPD, Pošta Slovenije, or others).
The delivery time for in-stock products is usually 1–3 business days from order confirmation.
In the event of a delay, the customer will be notified by email.
Shipping costs are displayed before order confirmation.
The provider is not liable for delays caused by the delivery service or by an incorrectly provided delivery address.
9. Right of Withdrawal from the Contract
A customer who is a consumer has the right to notify the provider in writing within 14 days of receiving the goods that they are withdrawing from the contract, without stating a reason.
The notice of withdrawal may be sent by email to info@bananaway.si or by post to the provider’s address.
The customer must return the goods within 14 days from the date of notification of withdrawal, undamaged, in unchanged quantity, and in the original packaging.
The cost of returning the goods is borne by the customer.
The refund will be issued no later than 14 days after receipt of the returned goods, to the customer’s account.
The right of withdrawal does not apply to:
• products made according to the customer’s exact specifications,
• products which, by their nature, are not suitable for return (e.g. opened hygiene products, dietary supplements, underwear, and similar items).
10. Non-Conformity (Defective Goods)
The provider is liable for non-conformities of the goods in accordance with applicable legislation.
The customer must notify the provider of any defect within two months from the date the defect was discovered and submit a copy of the receipt.
The notification of the defect must be sent to info@bananaway.si.
The provider will respond to the complaint within 8 business days.
If the defect is deemed justified, the customer is entitled to:
• free repair,
• replacement of the product,
• a price reduction, or
• a full refund.
11. Warranty
For products covered by a manufacturer’s warranty, the warranty may be claimed in accordance with the warranty card or receipt.
Warranty claims may be submitted directly to the manufacturer, an authorized service center, or the provider.
12. Protection of Personal Data
The provider protects users’ personal data in accordance with applicable legislation and the EU General Data Protection Regulation (GDPR).
Only data necessary for order fulfillment (name, address, email, phone number) and for sending notifications (if the user has explicitly consented) are collected.
Personal data is used exclusively for:
• order processing and delivery,
• issuing invoices,
• communication with the customer,
• marketing purposes, if the customer has given consent (e.g. newsletter subscription).
Data is stored only for as long as necessary to fulfill the purpose for which it was collected or as required by law.
The user may at any time request access to, correction, deletion, or transfer of their personal data by contacting info@bananaway.si.
Further details are provided in a separate Privacy Policy document published on the website.
13. Newsletter
Users may voluntarily subscribe to the newsletter.
By subscribing, the user agrees that their email address may be used to send notifications about news, promotions, and content related to Bananaway.
Users may unsubscribe at any time via the link in the email or by sending a request to info@bananaway.si.
14. Cookies
The online store uses cookies to ensure website functionality, analytics, and advertising.
By continuing to use the website, the user agrees to the use of cookies.
More information is available in the Cookies Policy published on the website.
15. Dispute Resolution and Complaints
Complaints and inquiries may be submitted by email to info@bananaway.si or in writing to the provider’s address.
The provider undertakes to handle all complaints as quickly as possible and in accordance with applicable legislation.
Consumers may also use the Online Dispute Resolution (ODR) platform for out-of-court dispute resolution.
For judicial dispute resolution, the court in Ljubljana shall have jurisdiction.
16. Copyright
All content, images, texts, and materials on the website are the property of the provider and may not be used without its permission.
The Bananaway trademark is registered and protected.
17. Validity of the Terms
These Terms and Conditions are effective from the date of publication.
Last updated: November 2025
EURORA d.o.o.