TERMS AND CONDITIONS
1. terms and conditions bananaway webshop
Prices
All prices are given in EUR and include value added tax VAT. Prices are confirmed for the ordering day and can change daily without previous notice. Prices marked as »instead of« are old primary selling prices of articles in our shops.
Good price guarantee
If you find the product that you like at any other Slovenian retailer for a better price than in our shop then we are going to give you the same product for the same price as them.
All that you have to do is to provide the other retailer’s offer via e-mail.
The Best price guarantee is only valid for the products from regular sales under the condition that the item is actually obtainable. The guarantee does not include any items from private sales, auction platforms, closing down sales or through other non regular retail channels.
Orders-Buyers guide
- Orders can be placed 7 days a week/ 24 hours a day. Before you place your order, you can modify the contents of your shopping cart. You can add additional items, modify the amount of items, or delete items. When you are convinced you want to purchase the items in the shopping cart, click on »order«.
If this is the first time you are buying at our online store, you will have to click on »create account«. If you have already registered, just enter your email address and your password. As a registered user, you will be able to review your orders. Check if your delivery-address and telephone number is correct, as they will be needed for the purpose of communication at the delivery of goods. In the menu delivery you can check the cost of delivery. Confirm your purchase by clicking »confirm order«. The confirmation of your purchase will be immediately sent to your email address. - Order confirmed-contract made
The seller looks through the order in 48 hours, checks delivery and confirms or refuses the order with a given reason. The seller reserves the right to call the purchaser on his phone number By order confirmation, the seller informs the purchaser of possible delivery time by email. - Product dispatched
The seller packs and dispatches product(s) in promised time together with the original receipt, users’ manual and warranty.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Eurora d.o.o., Podmilscakova 46, 1000 Ljubljana, Slovenia info@bananaway.si, Phone number: + 386 70 285 228) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form at the bottom, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
The contract resignation form for purchased items:
To: Eurora d.o.o., Podmilscakova 46, 1000 Ljubljana, Slovenia
info@bananaway.si
I/we (*) hereby revoke the contract concluded with me/us (*) for the purchase of the following goods (*)/the performance of the following service (*):
Ordered on (*) received at (*):
Name of Consumer:
Consumer’s address:
Consumer’s signature (only for notification on paper):
Date:
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Return of Damaged Goods
In case the goods are damaged, its content is missing or is showing the signs of being open; the purchaser has to initiate the procedure of complaint at the contracting business partner for delivery, namely GLS. Together we will make sure that the complaint will be solved as quickly as possible.
Complaint
If the goods do not have features that the seller explicitly promised, if the seller sent the wrong product, the wrong quantity, color, or if goods otherwise deviate from the purchaser’s order, the purchaser is entitled to claim the goods. After prior agreement with the seller, the goods can be returned by post or be brought to the store personally.
Warranty
The manufacturer is in compliance with the law obliged to provide the purchaser a guarantee for the proper functioning of the purchased goods. The purchaser can claim the warranty directly at the manufacturer or their authorized service center. The purchaser can claim the warranty with a warranty certificate and the receipt of the seller.
The manufacturer is obliged to perform warranty service within 45 days of receiving the goods, or otherwise, replace the item with another equivalent intact item. The purchaser may also exercise the warranty from the seller, but even in this case the provision of the preceding paragraph is valid.
Damaged or defective goods
Consumer protection laws define damaged or defective goods as:
- Goods that do not have the necessary characteristics for their normal use;
- Goods that do not have the necessary characteristics for a particular use – such use is known to the seller – for which purchase was done;
- Goods that do not have the characteristics and features that were explicitly or implicitly agreed and defined for them;
- Goods that do not match the samples or models, unless the sample has been displayed for informative purposes only.
Managing the damaged or defective goods
The buyer is obliged to inform us about the potential damage or defects using a detailed description within a statutory time period. He/she must also enable us to inspect the damaged or defective item. Please use this form to report damaged or defective goods.
The right to exercise any errors in goods is governed by the Slovenian ZVPot (consumer protection) law.
Warranty
The manufacturer is in compliance with the law obliged to provide the purchaser a guarantee for the proper functioning of the purchased goods. The purchaser can claim the warranty directly at the manufacturer or their authorized service center. The purchaser can claim the warranty with a warranty certificate and the receipt of the seller.
The manufacturer is obliged to perform warranty service within 45 days of receiving the goods, or otherwise, replace the item with another equivalent intact item. The purchaser may also exercise the warranty from the seller, but even in this case the provision of the preceding paragraph is valid.
Gift Vouchers
Redeeming a Gift Voucher:
- Inside your shopping cart, featuring the selected item, you will find a box to enter gift voucher code.
- Enter the ten-digit gift code, which can be found on the back of your gift voucher, into the code/certificate box
- By clicking the button to the right, the gift voucher is activated
- If the code is correct, the system will automatically deduct the amount of gift voucher from the sum total of your order
- If the code is not correct, the system will notify you, that the code you entered is incorrect.
* You can use several gift vouchers for an individual purchase. Substituting gift vouchers for cash is not possible. In some cases, gift vouchers cannot be combined with promotional codes. Gift vouchers are valid for 12 months after issue date and they can be redeemed within that time.
Promotional codes
Redeeming a promotional code:
- Inside your shopping cart, featuring the selected item, you will find a field to enter the promotional code
- Enter the promotional code into the code/certificate box
- By clicking the button to the right you activate the code
- If the code is correct, the system will automatically take into account the discount represented by the entered code
- If the code is not correct, the system will notify you, that the code you entered is incorrect.
Only one promotional code can be used for an individual purchase. Some promotional codes cannot be combined with gift vouchers.
* promotional codes are not eligible for products with “insted of” price except for codes that are valid for entire purchase.
Complaints and disagreements
The seller respects the existing consumer protection laws. The seller shall confirm within 5 working days that they had received the complaint and will inform the customer about the procedure.
The provider is aware that the essential characteristic of a consumer dispute, especially when solving the case in court, is the asymmetry between the value of the claim and the costs that are caused by resolving the dispute. This is also the major reason to avoid any procedures in court. Therefore, the provider should do its best to solve any dispute using a mutual agreement.
In case of an issue, the buyers are encouraged to contact the seller company Eurora d.o.o.., on the telephone +386 70 285 228 or via e-mail address info@bananaway.si. Appeals must be submitted via email address info@bananaway.si. or in writing at the company headquarters: Eurora d.o.o., Podmilscakova 46, 1000 Ljubljana, Slovenia
Out-of-court settlement of consumer disputes
In accordance with legal norms, company Eurora d.o.o. does not recognize any extra-judicial settler of consumer disputes as being responsible for resolving the disputes, which the consumer can trigger in accordance with the Act on the extra-judicial settlement of consumer disputes.
In accordance with EU regulation No. 524/2013 of the European Parliament, the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 in Directive 2009/22 / EC, the company Eurora d.o.o. presents a website link to the platform for online dispute resolution (ODR). The platform is available to consumers here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.
2. TERMS AND CONDITIONS FOR OUTDOOR ADVENTURE TRAVEL PACKAGES
Valid for all Bananaway / Eurora d.o.o. organized or operated trips, including outgoing and incoming programs.
1. GENERAL CONDITIONS
These Terms and Conditions (“T&C”) govern the agreement between Eurora d.o.o. (trading as Bananaway) and you (“the participant,” “traveller,” or “client”) for all adventure and activity-based travel packages operated or mediated by us, including outgoing trips abroad and incoming programs in Slovenia.
By booking a trip with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Our programs are designed as adventure and active travel experiences, often in natural environments where conditions may change. Flexibility is an essential part of the journey.
These Terms & Conditions apply to all travellers participating in our trips, whether booked directly with Eurora d.o.o. / Bananaway or through partner travel agencies, tour operators, or travel communities.
2. BOOKING & CONTRACT FORMATION
A booking is made when:
- We receive your completed booking form or written confirmation (via website, email, or authorized agent)
- You pay the required deposit or full amount, and
- We issue a confirmation document.
The person making the booking (“Lead Traveller”) must be at least 18 years old and is responsible for ensuring all details provided are correct, communicating with other travellers in the booking, and making all payments on behalf of the group.
Minors must be accompanied by an adult unless otherwise stated.
Once confirmed, your booking represents a binding agreement between you and Eurora d.o.o.
3. PRICING & PAYMENTS
3.1 Deposit & Balance
- A deposit (typically 30%) is required at booking.
- The balance is due 6 weeks before departure.
- For bookings made within 6 weeks of departure, full payment is required immediately.
If payment is not received on time, we may treat the booking as cancelled, applying the cancellation charges (see Section 9).
3.2 Price Adjustments
Trip prices are based on costs and exchange rates at the time of publication.
We reserve the right to increase or decrease prices after booking confirmation if changes occur in:
- transportation costs, including fuel surcharges or airline fees
- exchange rates relevant to your trip
- taxes or fees imposed by third parties (e.g. government or port charges)
Any increase will be notified no later than 20 days before departure and will not exceed 8% of the total trip cost.
If the increase exceeds 8%, you may:
- accept the increase,
- transfer to another trip of similar value, or
- cancel and receive a full refund of payments made.
If relevant costs decrease by more than 2%, we will pass on the reduction, less administrative costs.
No price adjustments will be made within 20 days before departure.
4. CHANGES, WEATHER & FORCE MAJEURE
We will always do our best to deliver the program you booked. Our team cares deeply about providing the most enjoyable and memorable experience possible.
If, for reasons outside our control, the planned itinerary cannot be carried out, we will work hard to provide the best possible alternative of similar value and quality.
Because adventure travel takes place in natural environments, conditions may change unexpectedly. Safety is our top priority.
4.1 Guide’s Authority & Safety First
The itinerary published for each trip represents the program we plan to deliver. However, adventure travel requires flexibility, and various factors may require adjustments.
Our guides and trip leaders reserve the right to make reasonable changes before or during the trip (such as adjusting the duration of activities, selecting alternative trails or locations, or modifying the daily schedule) in response to:
- safety considerations
- weather conditions or natural events
- group ability or fitness
- government advisories and access restrictions
Such modifications are considered a normal part of adventure travel and are always made in the best interest of the group. They are not grounds for refunds or compensation, as our priority is to ensure a safe and enjoyable experience for all participants.
4.2 Force Majeure & Uncontrollable Events
In cases of force majeure and unavoidable and extraordinary circumstances (such as extreme weather, natural disasters, pandemics, strikes, or government action), we may need to change, modify, or cancel parts of the itinerary after considering all reasonable alternatives.
If such circumstances occur before the start of the trip and make it impossible to operate safely, either party may terminate the contract without penalty. In such cases, a full refund of all payments made will be issued within 14 days, and no additional compensation will be due.
If such circumstances arise during the trip, we will make every reasonable effort to provide safe and practical alternatives. Where parts of the trip cannot be delivered, a reasonable price reduction may be considered for undelivered services. Refunds are not provided for costs already incurred or for services that cannot be recovered from suppliers.
4.3 Alternatives & Compensation
We will always aim to provide safe and enjoyable alternatives. Changes made for safety or weather reasons are considered a normal part of adventure travel and are not grounds for refunds.
- If a significant part of the trip cannot be delivered as agreed, we will, where possible, offer an equivalent alternative at no extra cost.
- If the alternative is clearly of lower quality, a reasonable price reduction may be granted.
- If no suitable alternative can be provided and the trip is materially affected, you may terminate the contract and receive a full refund.
- Compensation is only due where required by applicable law and does not apply if the cause lies beyond our control (e.g., unavoidable or extraordinary circumstances).
4.4 Travel Insurance
A comprehensive travel insurance is mandatory for the full trip, covering:
- medical expenses,
- trip interruptions, evacuations, cancellations, or delays (including weather & force majeure),
- all activities included.
We cannot be held financially responsible for disruptions or additional costs from events beyond our control.
5. PARTICIPANT RESPONSIBILITIES
Adventure travel requires personal responsibility. You agree to:
- be in suitable health and physical condition
- bring and use appropriate gear
- follow guide instructions
- respect local customs, laws, and the environment
5.1 Health, fitness & Participation
When booking, you confirm that you are in appropriate physical and mental condition to join an active adventure trip and to take part in all activities included in the program. You also confirm that you are not aware of any health condition or limitation that could affect your participation or compromise your safety or the safety of others.
If you have any medical condition, injury, disability, or health concern that may influence your ability to participate, you are required to inform us before booking so that we can help assess whether the trip is suitable for you.
Guides may, in their discretion, limit participation in any activity if safety is at risk (e.g. illness, injury, lack of gear). No refunds apply for missed activities due to personal limitations.
5.2 Group Conduct
Our adventures rely on cooperation. Travellers are expected to:
- be considerate of others
- maintain a positive and flexible attitude
- follow Leave No Trace principles
We reserve the right to refuse service or remove any traveller whose behaviour endangers the group or themselves, causes distress or nuisance, or violates local laws or environmental principles.
No refunds or compensation will be provided. Additional costs (transport, accommodation) will be at the traveller’s expense.
6. ACCOMMODATION
Accommodation will be as stated in your itinerary or booking confirmation. You are responsible for any damage caused during your stay.
Rooms are reserved only for named participants and cannot be shared or sublet. Upgrades or additional services are at your expense.
7. THIRD-PARTY SERVICES (Flights, Rental Cars, Transfers)
For services bundled in your package, we are responsible for proper performance as required by applicable law.
For certain extra services (flights, rental cars, transfers, excursions), we may act as an intermediary. In such cases, your contract is directly with the provider, and their terms and conditions apply. We are not liable for delays, cancellations, or service failures by these providers, though we will assist in communication where possible.
8. AMENDMENTS BY YOU
If you wish to make changes after booking confirmation:
- Requests must be made in writing.
- We will do our best to accommodate changes, subject to availability and supplier approval.
- Minor administrative changes (e.g. correcting a name or date within 48 hours of booking) may be processed free of charge. For other amendments, an administration fee of up to €50 per booking may apply, in addition to any costs charged by suppliers (e.g. airlines, hotels).
Certain arrangements (e.g. flights, ferries, accommodation) may be non-changeable or non-refundable once booked. A name change may be treated as a cancellation by suppliers.
9. CANCELLATION BY YOU
If you cancel your booking, you must notify us in writing.
The following charges apply:
Time Before Departure | Cancellation Fee |
More than 70 days | 10% of trip price |
69–63 days | 30% |
62–49 days | 50% |
48–29 days | 70% |
28–15 days | 90% |
14 days or less | 100% |
Deposits are non-refundable. They are used to cover administrative and supplier reservation costs and are therefore non-refundable, except where we are unable to deliver the trip and no suitable alternative is offered.
We recommend travel insurance to cover these costs.
10. CANCELLATION BY US
We reserve the right to cancel a trip due to insufficient bookings, safety concerns, or force majeure.
Minimum numbers. Where a trip requires a minimum group size, we will notify you of cancellation within the notice periods set out in applicable MBA terms or, for direct bookings, no later than:
• 20 days before start for trips longer than 6 days,
• 7 days before start for trips between 2 and 6 days long,
• 48 hours before start for trips under 2 days.
If cancellation is necessary:
- For operational reasons (not force majeure), we will offer an alternative trip or a refund. Refunds will be paid within 14 days.
- In case the trip cannot be delivered at all due to unavoidable and extraordinary circumstances (force majeure), we will offer a refund or credit voucher. Refunds will be paid within 14 days.
11. COMPLAINTS
If you encounter a problem, inform your guide or local partner immediately to allow on-site resolution.
If unresolved, submit a written complaint within 28 days of your return: info@bananaway.si.
We will respond promptly and fairly.
12. LIABILITY
We act as organizer and/or intermediary for travel services. We are responsible for the proper performance of all travel services included in your package. However, our liability is limited where non-performance is due to traveler actions, unforeseeable third-party actions, or unavoidable and extraordinary circumstances.
Eurora d.o.o. holds insolvency protection with GENERALI zavarovalnica d.d. This ensures your payments are protected and, where transport is included, repatriation is provided in the unlikely event of insolvency.
13. ADVENTURE TRAVEL MINDSET
Adventure travel is shaped by nature. Flexibility is part of the experience.
We ask you to embrace spontaneity, trust your guides, and enjoy the journey.
Our goal: a safe, meaningful, and unforgettable experience.
14. SUSTAINABILITY & RESPONSIBLE TRAVEL
We are committed to responsible tourism.
Travelers agree to:
- respect local communities and cultures
- reduce waste and avoid single-use plastics
- follow Leave No Trace principles
Together, we make a positive impact.
15. GOVERNING LAW
These Terms & Conditions are governed by Slovenian law.
Disputes shall be resolved by the competent court in Ljubljana.
By booking with Bananaway / Eurora d.o.o., you confirm that you have read, understood, and accepted these Terms & Conditions.
Adventure travel involves flexibility and shared responsibility — your understanding helps create a safe and fulfilling experience.
Last updated: Ljubljana, 17.10.2025
EURORA d.o.o.
3. Terms and conditions – sup and sail
These Booking Terms and Conditions provided on website shall provided the basis of your contract with Eurora d.o.o., hereinafter referred to as Eurora.
DEFINITIONS AND INTERPRETATION
In these Booking Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
- “Agency”, »we« – Agency Eurora
- »SUP instructor«, »SUP guide« – Bananaway SUP instructor
- »SUP trip« – SUP & Sail Adventure tour
- “You”, “Your” – All persons named on the booking or added to the booking at a later time
- “Travel arrangement”, “Holiday” – The Sup & Sail Adventure you book with agency Eurora
1. BOOKING
Bookings can be made via website www.bananaway.si or via direct contact to or affiliated travel agents.
After the completing the form on website, we will contact you and ask you for additional information, needed for completing the booking. SUP trip is booked after the first payment of 50% of the price and must be paid within 3 working days after booking. Once you have paid the first payment, the booking will be confirmed. If you do not make the first payment within 3 days (seventy two hours) after the booking, the booking will be cancelled and open for bookings by other customers.
The person(s) booking must be at least 18 years old at the time of booking and be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and their parent or guardian for all party members who are under 18 at the time of booking.
You are obliged to provide us with information for a crew members embarking list at least 30 days prior to departure. If you book a SUP trip for other people, all correspondence will be send to you and it’s your responsibility to ensure all members on the booking, or those added at a later time, are sent the booking confirmation.
2. PAYMENT
The second payment 50% of the total price must be paid no later than 60 days before the sailing trip.
The payments can be made via Credit Card throug PayPal or wire transfer. Your selected travel arrangements are not confirmed until you have paid the deposit. You may pay the entire amount owed in one lump sum.
We will be entitled to assume you wish to cancel your booking If all payments due are not received in full and on time.
Cancellation charges may be applicable – see Cancellations.
3. PRICE
The basic price includes all services listed in the Package includes section on Bananaway website and applies for 8 people.
Fully booked sail yacht:
- In case the yacht is fully booked, we can guaranty that until 30 days before your departure date, the price of your booking will not be subject to any surcharges except variations in transportation costs; dues, taxes and fees; and exchange rates.
- Within 30 days of your departure date, the price of your booking will not be subject to any surcharges.
Half booked sail yacht:
If less than 8 people booked a sailing yacht in specific period, the sup trip can still be carried out, however, surcharges apply. If this case we can find smaller 4 cabin sailing yacht and recalculate the price.
- Agency will absorb any increase of less than 2% of the purchase price. You will only be charged for the increase over and above 2%.
- If a price increase for more than 10% of the cost of your booking, you will have the option of:
1) accepting the price,
2) accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value) or
3) cancelling and receiving a full refund of all monies paid (excluding a one time agency charge). The decision to cancel must be provided within three days of being informed of the price increase.
4. TRANSPORT
Your booking does not include transport to and from your home country, transfers between the airport and the marina, or any other type of transport. We can find you a plane ticket and organize a transport for you for as an optional suplement.
5. CHECKING IN
The charters shall commence between 2pm – 5pm on Saturday with check-in time at 12am ending at 10am the following Saturday.
Upon arrival at your base marina, you will be required to produce proof of identification. Guests who failed to sign in online may be required to complete a lengthier check-in process.
6. DEPOSIT
The deposit is a kind of insurance that you pay to the yachting company during check-in. It is used as a security against any damages caused to the yacht during the week. If you don’t have any damages when you do the check-out of the yacht by the end of the week you will get the whole amount refunded. You can choose to pay the deposit either by card or in cash.
7. CHANGES
We reserve the right to make changes and correct advertised pricing errors at any time before your booking is confirmed. It is your responsibility to notify us in writing of any changes to confirmed bookings as soon as possible. We will not charge any admin fees for name changes, but we will have to pass on any costs incurred by ourselves or imposed by any of our suppliers for any changes by you to confirmed bookings if we are able to accommodate the change.
Due to the nature of sailing the skipper of all yacht/boat reserves the right to change course from any particular itinerary for any reason especially where it is deemed necessary in the interests of health and safety of our passengers.
8. CANCELLATIONS BY CUSTOMERS
The person(s) responsible for making the booking must notify us in writing immediately regarding cancellations and will only be effective when received by us prior to the departure date. Cancellation charges will be determined by the date we receive the cancellation notice in writing, please follow up to check if the notice has not been received and acknowledged by us.
We will work with you and our yacht charter providers to recover as much of your expense as possible, however, certain charges will be incurred. If you cancel your booking the following minimum cancellation charges (as a percentage of the total booking cost) shall apply:
- From booking date to 61 days before event date – 50% in case we can find another customer who will take your booking,
- between 60 days and event date – 100%.
Please note that your deposits are used to confirm the yachts you have booked with 3rd party charter companies.
9. CANCELLATION BY US
Although we strive to avoid cancellations, sometimes they are unavoidable and we must reserve the right to do so. We will notify you of any cancellations as soon as possible before departure and you will have the choice to:
- accept the altered arrangements,
- book alternative arrangements from us of a similar standard to the original booking if available, we will always refund the difference in price if replacement holiday is of a lower standard and price, or
- accept the cancellation and receive a full and quick refund of all monies you have paid to us.
10. FORCE MAJEURE
Unfortunately we will not be liable for failure to perform its obligations stated in the Booking Conditions or pay any compensation if such failure is as a result of “force majeure”. For the purpose of these Booking Conditions, “force majeure” will be deemed to mean any event we as the supplier of the service could not avoid or foresee, such as nuclear disasters, civil strife, terrorist activity, industrial dispute, fire, flood, earthquake, storm, hurricane or other similar natural disasters out of our control.
11. LIABILITY
Eurora agency will fulfill its contractual obligations with you using reasonable skill and care.
Unless we breach the booking contract, this holiday is at the customer’s own risk. You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred as a result of your breach or default in the discharge of your obligations.
Bananaway instructor will not be liable to you in any way for any damages, loss, expense, injury, illness or death if your claim resulted from:
- Any act, omission or failure by any third party;
- Any act, omission or failure by any employee(s), if they were not acting in the course of their employment carrying out the duties they were contracted to do with us;
- Any incorrect information supplied by you or a party on your booking form;
- Any of our emails being blocked by web filters or firewalls;
- Any act, omission or failure by any of our supplier(s);
- Any act, omission or failure of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable;
- Any act which may result in ‘Force majeure’.
Our maximum liability for any successful claim will not exceed the price of your holiday, less any insurance claim.
We hold valid public liability insurance.
12. COMPLAINTS
We will always aim to provide you with the best holiday possible, but if a problem occurs you must report it to us as soon as possible or to the charter company manager or skipper who will try to resolve it on the spot. Failure to adhere to the above will have been deprived us of the opportunity to investigate and rectify your complaint whilst you were on your holiday and may result in your claim for compensation being lost.
13. RIGHT TO USE PHOTOS AND VIDEOS
Please note we use real people on real sailing holidays for any images we may have on our brochures, advertising materials, promotional materials and general publicity. If a photographer or another employee is taking photographs or video and you have an objection to these being used by us in this manner please make your objection known at the time.
14. BEHAVIOUR AND EARLY TERMINATION OF CONTRACT
A responsible level of behaviour and consideration is expected whilst you are on board our boats/yachts and you must comply with the boats/yachts rules and regulations. You will be liable for any damage or loss caused by you or by persons in your party whilst on board. If you or any persons in your party are deemed to be in our reasonable opinion behaving in a manner which is likely to cause danger or distress to any third party or property, we are entitled to terminate our agreement with the person(s) involved without notice or refund. We also have the right to remove the person(s) involved from the vessel and have no further responsibilities towards the person(s).
15. TRAVEL INSURANCE, MEDICAL PROBLEMS AND SPECIAL REQUESTS
It is a fundamental requirement that everyone using our services has a personal travel insurance policy. It is your responsibility to buy personal travel insurance. It should cover adventurous activities such as standup paddling and sailing. By booking, you agree that all members of your party will have comprehensive travel insurance for the duration of your trip.
It is your responsibility to consult with your physician to ensure you are physically fit and able to undertake a sailing holiday with us. You must inform us prior to departure if you or any members of your party suffer from any medical condition which could affect your holiday. You must keep any medication you may require with you at all times. You must also advise us in writing of any special requests at the time of making your booking and we will endeavour to meet those where we can. You must not sail if you are under the influence of alcohol or drugs.
16. EXCURSIONS, ACTIVITIES AND WEBSITE INFORMATION
We are not able to guarantee 100% accuracy all of the time with regards to information we provide concerning excursions and activities in the area you are visiting which do not form part of your contract with us. With regards to excursions and activities which are not part of your contract with us but which you feel are important to your holiday experience, please write to us and we will keep you informed with the latest situation, bearing in mind those services / activities are not under our control. Any information regarding excursions or activities that could be reasonably expected to affect your decision to book with us will be passed on to you when booking.
17. FLIGHTS, PASSPORTS AND VISAS
It is your responsibility to make sure that you have have the correct visas and passports. Regarding flights to Croatia we are not liable for any incidence which may occur that can interfere with your booking with us and will not refund monies for any missed/canceled flights. Any arrangements or compensation in the event of a delay or cancellation will be at the sole discretion of the airline you booked with or your personal travel insurer.
18. YACHT DETAILS
All the yacht specifications, product data and measurements are provided on our website. The pictures are for general information purposes only. Discrepancies can be possible between the yacht shown on the website and your allocated yacht. This content does not represent or warrant the full inventory of the yacht and are just presented for an overview list.
19. RESELING
We do not permit reselling of our product without prior written consent. We do work with a select group of country managers who promote SUP tour in various locations. If you believe your booking may have been resold in breach of these terms & conditions, please contact us.
General conditions are valid with 1. January 2016.
4. Cancellation and Refund Policy for Bananaway SUP Tours
This is Bananaway SUP tours Cancellation and Refund Policy.
1. Cancellation process
All communications relating the cancellation must be sent from the lead traveler of each booking and delivered in writing preferably by email to Bananaway team (info@bananaway.si). Each cancellation needs to be confirmed by Bananaway representative before further action can be taken.
2. Cancellation fees
All cancellation fees held by Bananaway are only intended to cover our direct cost of amending and/or cancelling your tour.
Short and daily SUP Tours refund options
- More than 21 days notice: 100% refund
- Within 21 and 7 days notice: 80% refund
- Within 6 and 2 days: 60% refund
- Less than 48 hour notice: 0% refund
Cancellations with more than 21 days notice: you will receive a full refund. We know that you are already sad about not coming to Slovenia and hope to see you next time.
Cancellations witin 21 and 7 days notice: you will be refunded 80% of your total tour price. 20% is non-refundable, as this represents our direct cost of booking and preparing your tour.
Cancellations witin 6 and 2 days notice: you will be refunded 60% of your total tour price. 40% of the price of your trip is non-refundable, this percentage reflects our cost of booking and covers reduced ability to receive new bookings in such a short time. If cancellation is made after these time limits pass no refund is given.
3. Weather Condition Policy
Activities will normally operate in all but exceptional weather conditions, which means in case of heavy rain, strong river current or strong wind. Our instructurs will monitor the weather forecast and decide, if we have not cancelled the activity. Ensuring the safety of paddle-boarders is our number one priority.
If due to a bad weather forecast we need to cancel the tour, we will notify you by phone the day prior or day or morning. We will try to transfer your booking to later that day or to another day. If another date is not possible, we will give you a full refund. No refunds or transfers will be given to those who choose not to do the activity because of inclement weather, if we have not cancelled the activity.
5. Website Terms and conditions of use
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Eurora d.o.o. relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you are not permitted to use our website.
The term ‘Eurora d.o.o’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Podmilščakova 46, 1000 Ljubljana, Slovenia. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are the property of their respective trade mark owners.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
GDPR compliance statement
Eurora d.o.o. respects and complies with the EU General Data Protection Regulations (GDPR).
Some of the key ways we comply with these regulations are:
Consent
We explain what you’re consenting to clearly and without ‘legalese’, and ask that you explicitly consent to contact from us.
Breach Notification
In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.
Right to Access
Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.
Right to be Forgotten
Once we have compared your (the subjects’) rights to “the public interest in the availability of the data”, we may delete your personal data where you have requested this.
Data Portability
We allow you to receive the personal data concerning you, which we will provide in a ‘commonly used and machine readable format’ and you have the right to transmit that data to another ‘controller’.
Privacy by Design
We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects’. We hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.
Privacy policy
1. What do we do with your information?
If you choose to fill in a contact form on our website, we will store that information for 6 months and only use it for the purpose of contacting you in relation to that enquiry.
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your explicit permission, we may send you emails about our products and other updates.
2. Consent
How do you get my consent?
When you provide us with personal information we ask you to explicitly consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@bananaway.si.
3. Disclosure
We may disclose your personal information if we are required by law to do so.
4. Data Storage
Your data is stored through Eurora’s data storage and databases. We store your data on a secure server behind a firewall.
5. Third-party services & links
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
6. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
7. Cookies
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not. Opt-out by altering your web browser’s settings to reject cookies.
Google Analytics – we use Google Analytics to measure how our siteis used by visitors and to generate reports for our own use. Google Analytics does not collect any personally identifiable information about you.
8. Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@bananaway.si or by mail at Eurora d.o.o. below:
FAO: Privacy Compliance Officer
Eurora d.o.o., Podmilščakova 46, 1000 Ljubljana, Slovenia